How Scalability reduced its DSO by 20% without hiring.

How Scalability reduced its DSO by 20% without hiring. Enterprise customers, long payment cycles, and less time spent on reminders. Days sales outstanding (DSO): −20% (In 4 months) Our customers are large companies and scale-ups with long approval processes. Reminders took the team 2 days a month. Today, Cleavr handles it automatically: our DSO has fallen by 20%, and I didn't have to hire anyone for it. Victor, COO, Scalability Company profile Scalability supports large companies and scale-ups with their marketing needs on a subscription basis. Billing is 100% B2B, with a portfolio concentrated on enterprise accounts. The starting situation Tracking and following up on invoices took the team 2 days a month. With high-value invoices and customers with long approval processes, every delay directly affected cash flow, and every reminder was another manual task. Scalability wanted to shorten its payment cycle without hiring and without damaging relationships with strategic customers. The invoice portfolio high-value subscriptions: every day of delay affects cash flow enterprise customers and scale-ups, with a low risk of non-payment but long payment cycles lengthy internal approvals on the customer side: purchase orders, managers, accounts payable commercial relationships to protect: a poorly calibrated reminder can cost more than the delay Our customers always pay. The problem is how long it takes: at a large company, an invoice that doesn't reach the right person can sit untouched for weeks. Victor, COO, Scalability The workflow before Cleavr 2 days a month spent tracking and following up on invoices reminders often sent to the sales contact instead of accounts payable manual reminders, invoice by invoice, as needed manual tracking of invoices and payments The workflow after Cleavr Cleavr handles reminders, with no dedicated time required from the team from pre-due reminders to overdue follow-ups, with a tone suited to enterprise accounts connected to Pennylane: invoices and payments sync automatically automatic identification of the right contact: reminders reach the people who arrange payment, not the sales contact Measurable results After 4 months Days sales outstanding (DSO): −20% Invoices paid within 30 days: +20 percentage points Reminder actions handled by Cleavr*: 91% FTE dedicated to reminders: 1 → 0 Setup time: 4 days * Share of reminder actions that someone at Scalability would otherwise have had to perform, now carried out by Cleavr. What made the difference: reminders reach the right contact on the first attempt. At a large company, that can save weeks. Less time spent on reminders, and customers paying sooner. We hadn't expected both at once. Victor, COO, Scalability

How Scalability reduced its DSO by 20% without hiring.

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How Scalability reduced its DSO by 20% without hiring.

Get the full case study.

Ready to achieve similar results?

Ready to transform your cash collection?

Ready to transform your
cash collection?