Frequently asked questions

Cleavr is an AI-powered SaaS cash collection platform. It connects to your ERP, detects overdue invoices, follows up with debtors across all channels (email, SMS, messaging, calls, ...), qualifies their responses using AI, and automatically escalates to legal action when needed. You manage everything from a single dashboard.

Companies that invoice professional or individual clients: SaaS, scale-ups, build-ups, consulting firms, IT services, healthcare facilities. Whatever your invoice volume, Cleavr adapts to your needs.

Cleavr can handle the entire collection cycle autonomously, but it's also the best ally for an existing credit manager. It automates repetitive tasks (reminders, qualification, payment tracking) so your team can focus on high-value decisions. Whether you have a dedicated team or not, Cleavr adapts.

No. Cleavr does not create invoices or handle your accounting. It connects to your ERP (Pennylane, Sellsy, Axonaut…) and retrieves your invoices to manage debt collection. Your ERP remains the source of truth.

Unlike traditional agencies, Cleavr is an autonomous AI that operates under your brand. Your debtors see your logo, not a third party's. The AI adapts tone and timing per debtor and manages the full cycle continuously. Proven results: +40% average cash flow increase, 37% faster DSO, and 80% reduction in manual tasks.

Yes. You can book a personalized 15-minute demo to see Cleavr in action on your use cases. Deployment takes just 24 hours, with no commitment. Zero risk.

Cleavr uses a results-based pricing model. Pricing is tailored to your company size and receivables volume. Contact our team for a custom quote.

No. Everything is included up to the pre-legal stage: reminders, debtor portal, analytics, integrations, and support. No hidden fees.

Cleavr adapts to your needs with flexible terms defined in your Order Form. No commitment: we prefer to convince you through results. Our clients see ROI from the first month.

No. Cleavr works on a subscription basis. No commission on collected amounts. Your success doesn't increase your bill.

No. All native integrations (Pennylane, Sellsy, Axonaut, Stripe, Chargebee…) are included in your plan. If your tool isn't integrated yet, our tech team can add it for free within days.

Exclusively in the European Union. Cleavr is ISO 27001 certified and our infrastructure (Supabase/AWS) is also ISO 27001 and SOC 2 certified.

Yes. Cleavr is GDPR compliant. Your data is hosted in the EU, encrypted, and isolated. A DPO is appointed and available at all times.

Cleavr applies the encryption standards required by ISO 27001 certification: encryption at rest, in transit, and on backups. The security of your data is at the core of our infrastructure.

Yes. Cleavr uses a multi-tenant system with strict Row Level Security (RLS) isolation. Each client has a logically isolated space. No data can be accessed by anyone.

Yes. Every action is tracked with a timestamp, author, and context. Logs are retained 6 to 12 months per CNIL recommendations and protected against alteration.

Yes. Cleavr offers various export methods directly within the platform. Your data belongs to you, and you keep full control over it.

Cleavr offers 20+ native integrations: Pennylane, Stripe, Chargebee, Sellsy, Axonaut, HubSpot, NetSuite, SAP, Odoo, Qonto, Xero, Zoho, Hyperline, Lago, and Evoliz for accounting and ERP. Plus Zapier, Make, n8n, Google Sheets, and Slack for automation. New integrations are added regularly.

Via OAuth or API key depending on the tool. Connection takes 2 to 10 minutes. Your invoices, clients, and payments sync automatically and continuously. Cleavr never modifies your invoices, your ERP remains the source of truth.

Yes. The Enterprise API is documented at docs.cleavr.fr and lets you create custom integrations. It supports webhooks to capture real-time events. Contact us to get your access and dedicated support.

Contact us. Our dedicated tech team can integrate your tool in days, for free, or we'll find the best-suited solution for you (API, connectors, ...).

Cleavr structures recovery into progressive phases, from friendly reminders to legal action. Escalation follows debtor behavior, not an arbitrary schedule. 80% of receivables are resolved before the legal phase.

Six channels: email, SMS, messaging apps (WhatsApp, ...), phone call, voicemail, and letter. Cleavr automatically selects the most effective channel based on the debtor's profile. If one channel fails, it switches to the next. Result: 98% deliverability rate and 3x more responses than manual follow-ups.

Cleavr Intelligence automatically analyzes and qualifies every debtor response. The next action is triggered based on the qualification, with no intervention on your part.

It depends on the level of autonomy you've given Cleavr Intelligence. Either you've given it full control and it pauses reminders, qualifies the dispute, and decides the next action on its own. Or you prefer to stay in control and it pauses, creates a task for your team with full context (the debtor's response, the qualification, the file history), and you decide the next step. In both cases, no reminder is sent until the dispute is resolved.

Yes. At critical moments in the workflow, for example before sending a formal notice or transferring to a bailiff, Cleavr asks for your approval. It creates a task with the full file context. You approve or reject in one click. Nothing sensitive goes out without you.

Yes. When amicable collection fails, Cleavr transmits a complete file to the bailiff: reminder history, responses, qualifications, amounts. The bailiff has their own portal. You track progress without leaving Cleavr. Nothing is transmitted without your approval.

The workflow stops automatically. The invoice is marked as paid, scheduled reminders are cancelled, the ERP is synced, and analytics update. All cascading, with no manual intervention.

ERP connection takes 2 to 10 minutes. Initial sync takes from a few minutes to a few hours depending on volume. Your first reminders can go out the next day.

No. Cleavr provides default recovery workflows with proven settings (durations, channels, tone). You can customize them at any time, but everything works from day one without configuration.

Yes. Our team supports you during deployment: ERP connection, settings review, template adjustments if needed. Dedicated support is available via chat and email.

Yes. You can start with a segment of debtors (e.g., one client, a selection of invoices) and expand gradually. The AI starts in observation mode and gains autonomy over time.