General Terms of Service

09/08/2025

This is a translation of the French Terms of Service. In case of discrepancy, the French version shall prevail.

CLEAVR SAS

Registered office: 55 rue du Général de Gaulle, 77410 Annet sur Marne, France

RCS Meaux: 989 360 615

Represented by: Baptiste Nassoy, President

Phone: +33 6 15 06 60 42

Email: baptiste.nassoy@cleavr.fr

Website: https://cleavr.fr/

Preamble

CLEAVR offers a technological solution for debt recovery optimized by artificial intelligence and the intervention of partner bailiffs.

Purpose of the Contract

The purpose of this contract is to define the terms and conditions under which CLEAVR undertakes to provide debt recovery services for unpaid customer invoices, according to the conditions detailed below.

Description of Services

2.1 CLEAVR Commitments

CLEAVR commits to: • Provide access to the CLEAVR debt recovery platform to: - Submit unpaid invoices for recovery - Track the progress of invoices in recovery - Stop reminders - View sent reminders (emails, SMS) - Consult debtor responses • Implement an amicable recovery procedure via bailiff, optimized by its artificial intelligence tool, while guaranteeing respect for the brand image and customer relations of the creditor (reminders will be made under our bailiff's name). • Ensure the targeted recovery process based on a file of receivables to be recovered provided and deposited on the CLEAVR platform. • Deploy all reasonable technical and human resources to optimize the recovery rate. • Keep informed via the CLEAVR platform of the progress of recovery files (installment requests, dispute of the claim, etc.)

2.2 Payment Interface

The payment interface will be agreed and validated jointly by the parties before its production implementation.

Collection Tool: Debt Recovery

3.1 General

CLEAVR offers a Debt Recovery Service. This activity is carried out via a judicial commissioner's office in partnership with CLEAVR, in compliance with articles L.124-1 and R.124-7 of the Civil Enforcement Procedure Code. To use this service, the Creditor User grants CLEAVR a mandate to recover their debts amicably, in accordance with articles 1984 et seq. of the Civil Code. This mandate commits CLEAVR to an obligation of means. Use of the Service implies that the creditor, via these Terms, has read and accepts the general recovery conditions for all present and future files.

3.2 Party Commitments

The creditor undertakes to provide CLEAVR with any element likely to assist in the recovery of the claim (possible disputes, quotes, signed orders, debtor information, etc.). This information must be accurate, complete and up to date. The creditor will transmit these elements via the CLEAVR platform. CLEAVR will process this information and will only open campaigns for valid and eligible claims. The creditor guarantees the validity of the claims transmitted and undertakes to inform CLEAVR of any developments concerning these claims within 48 hours.

3.3 Procedure

The creditor authorizes CLEAVR to contact debtors automatically (emails, SMS, voice messages) based on the information provided. The creditor authorizes CLEAVR to claim, on their behalf, all accessories to the claim (late payment interest, penalties, compensation, penalty clauses). All recovery procedures are implemented by a judicial commissioner partner of CLEAVR and are accessible to the creditor via their personal CLEAVR account. The creditor waives the provisions of article 1993 of the Civil Code relating to the rendering of accounts by the agent. In the context of amicable recovery, CLEAVR alone decides on the procedures to be implemented to obtain recovery of the claim. In case of payment by another means, the debtor may provide proof of payment via the form provided or by email, and the creditor undertakes to notify this payment to CLEAVR within 48 hours. An amicable agreement between the debtor and the creditor must be notified to CLEAVR within 48 hours from the date of the agreement.

3.4 Data and Security

Cleavr undertakes to implement all technical, organizational and contractual measures necessary to guarantee the security, confidentiality and integrity of data exchanged under this contract, in particular information relating to the creditor and their customers. To this end, Cleavr works with carefully selected partners, notably Stripe (for payment processing) and partner judicial commissioners (for recovery actions), who are themselves bound by the highest standards of security, data protection and regulatory compliance. All processed data is protected against any unauthorized access, disclosure, alteration or destruction, in accordance with legal and regulatory obligations in force, notably those provided for by the General Data Protection Regulation (GDPR). Cleavr and its partners undertake to process data only within the strict framework of the execution of their respective missions and never to use it for commercial or personal purposes.

Financial Terms

4.1 Payment Terms

CLEAVR will send a service invoice to the creditor, which must be paid by bank transfer at D+7.

4.2 Remuneration

For amicable recovery, the creditor will pay CLEAVR remuneration based on the results obtained. The pricing applicable to each recovered claim is established as a percentage, determined according to the age of the claim, as follows: • Claims up to 45 days: 10.8% • Claims from 45 days to 3 months: 15.9% • Claims from 3 to 6 months: 20.6% • Claims from 6 to 12 months: 25.7% • Claims from 12 to 18 months: 27.5% • Claims of 18 months and over: 29.2%

Confidentiality

Each party undertakes to keep confidential all information exchanged under this contract throughout the duration of the collaboration and after its termination.

Duration and Termination

6.1 Duration

This contract is concluded for an indefinite period from its date of signature.

6.2 Commitment and Termination

This contract is concluded without minimum duration commitment by either party. Either party may terminate it at any time, without justification, by simple written notification sent by email to the other party. Termination will take effect 7 calendar days after the date of sending said notification, unless otherwise agreed between the parties. Any service in progress will remain due until the effective date of termination. No termination fees or compensation may be claimed by either party.

Applicable Law and Disputes

This contract is governed by French law. In case of dispute relating to its interpretation or execution, the parties undertake to seek an amicable solution. Failing that, the dispute will be submitted to the competent courts of Paris.

Miscellaneous Provisions

Any modification of this contract must be made in writing and signed by both parties. If a provision of this contract is declared null or unenforceable, the other provisions will remain in force. This contract cancels and replaces any prior agreement relating to its subject matter.