How does the collection workflow work?

Cleavr manages the entire process: from friendly reminders to formal notice, up to legal escalation if needed. Escalation follows debtor behavior, not an arbitrary calendar.

Can escalation steps be customized?

Yes, you keep control over thresholds, approvals, and escalation rules. Cleavr adapts to your collection policy while automating execution.

How does escalation to a bailiff work?

Cleavr has an integrated bailiff network. The complete file is automatically transferred with all reminder evidence, exchange history, and necessary documents.

Act

Collection Workflow

From amicable to legal, one single tool. Automatic phases that adapt to each debtor's behavior. Escalation happens at the right time, not on an arbitrary schedule.

Automate my collections

From friendly reminder to legal action

A complete end-to-end workflow

Pre-due reminder, qualification, amicable, firm, pre-legal, legal. Each phase has its duration, channels and tone. No more juggling between 3 tools, everything is in Cleavr.

Escalation follows behavior

No response after 3 reminders? Cleavr moves to the next contact. All contacts exhausted? Next phase. Dispute? Automatic pause. Payment received? Immediate stop. The debtor dictates the pace, not a timer.

You keep control over what matters

Set up validation gates at critical moments: before pre-legal, before the bailiff. Cleavr creates a clear task with full context, nothing happens without your approval on sensitive decisions.

Integrated bailiff, complete file

When amicable fails, Cleavr transmits everything to the bailiff: reminder history, responses, qualifications, amounts. The bailiff has their own portal. You track progress without leaving Cleavr.