How Piana cut its outstanding receivables by a factor of 2.5 in 3 months.

How Piana cut its outstanding receivables by a factor of 2.5 in 3 months. Without hiring, across more than 2,000 customers billed on usage. Outstanding receivables: ÷ 2.5 (After 3 months of deployment) With more than 2,000 customers and amounts that change every month, every rejected direct debit turned into a manual reminder, then a series of back-and-forths. In three months with Cleavr, our outstanding receivables were divided by 2.5, and 71% of those tasks disappeared. Maxence Gournier, CEO, Piana The company French fleet-management scale-up. Piana offers a single card for fuel, EV charging and motorway tolls, accepted at more than 140,000 stations and 500,000 charge points across Europe. More than 2,000 business customers, from SMEs to large groups. 100% B2B usage-based billing, collected by SEPA direct debit. The starting point Collections were handled by the finance operations team on top of its day-to-day work. Rejected direct debits, reminders and customer exchanges were all dealt with by hand, one by one. As the customer base grew, outstanding receivables grew faster than the team's capacity to follow them up. The goal: bring receivables down without hiring, and without damaging relationships with customers who do pay, just late. The invoice portfolio more than 2,000 customers billed every month usage-based billing: fuel, charging and tolls, a different amount every month for each customer collection by SEPA direct debit, with rejections to spot and handle one by one fleets of every size, with different contacts on the customer side: the fleet manager on one side, accounting on the other Our time went into spotting rejections and going back and forth with customers. And for every case, we had to decide the next step ourselves. Maxence Gournier The workflow before Cleavr rejected invoices identified by hand, often several days after the rejection manual reminders, invoice by invoice, with no prioritisation by amount or age many back-and-forths with each customer before the account was settled a next step to decide manually for every customer the same messages for everyone, whatever the customer's profile The workflow after Cleavr rejected invoices identified automatically, thanks to the sync with Lago automatic reminders, prioritised by amount and age fewer back-and-forths: every reminder includes the invoice details and a payment method to settle directly AI assistance: for each customer, Cleavr recommends the next step reminders configured by Piana: tone, frequency, message content and the payment method offered The measurable results After 3 months Outstanding receivables: ÷ 2.5 Manual tasks automated*: 71% Time to launch: 6 days * A task is a manual action that someone at Piana would otherwise have had to carry out and that is now performed by Cleavr's AI. The team no longer has to work out what to do: Cleavr spots rejections, sends reminders with the settings Piana chose, and suggests the next step for each customer. We no longer spend our days hunting for rejections and deciding what to do. Cleavr handles it, with our rules. Maxence Gournier, CEO, Piana

How Piana cut its outstanding receivables by a factor of 2.5 in 3 months.

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How Piana cut its outstanding receivables by a factor of 2.5 in 3 months.

Get the full case study.

Ready to achieve similar results?

Ready to transform your cash collection?

Ready to transform your
cash collection?