Chargebee x Cleavr: Automate the Recovery of Your SaaS Subscriptions
Connect Chargebee to Cleavr to automate recovery of your SaaS unpaid invoices, reduce involuntary churn and recover tied-up cash. -37% DSO.
Arthur G.
Chargebee manages your subscriptions. Cleavr recovers your unpaid SaaS invoices.
Chargebee is the recurring billing platform adopted by thousands of B2B SaaS companies to manage subscriptions, upgrades, downgrades and renewals. But when a Chargebee payment fails or an invoice remains open, Chargebee doesn’t do collections, and involuntary churn begins silently.
Cleavr is the missing link between Chargebee and actual cash collection.
The Specific Problem for SaaS Companies with Chargebee
SaaS companies billing via Chargebee face two types of unpaid invoices with very different consequences.
Recurring payment failures (expired card, insufficient funds, bank change) generate involuntary churn: the client wants to pay but the system fails. Without fast, personalised follow-up, the client loses access and leaves without having intended to.
Unpaid B2B Chargebee invoices (annual subscriptions, enterprise licences, quote-based orders) involve a decision-maker on the client side and require active, multichannel and contextualised follow-up.
According to benchmarks, 20 to 25% of total SaaS churn is involuntary, it comes from unrecovered payment failures, not a decision by the client to leave. This is confirmed by the Intrum 2024 European Payment Report.
Cleavr handles both cases autonomously.
What the Chargebee x Cleavr Integration Lets You Do
- Automatically synchronise your Chargebee subscriptions and invoices into Cleavr
- Immediately detect payment failures and trigger an adapted reminder
- Personalise reminders based on subscription type, amount and client payment profile
- Automatically reconcile collections in Chargebee
- Monitor at-risk MRR and the recovery rate of failed payments
Reducing Involuntary Churn with Cleavr
Cleavr intervenes within the first hours of a failure, with a personalised message that preserves the relationship and maximises recovery.
Typical result: 70 to 85% of failed payments recovered within 7 days of Cleavr’s intervention.
If the client doesn’t respond, Cleavr escalates progressively through to formal notice and litigation with our partner bailiffs and lawyers.
For further reading: B2B Unpaid Invoices and SaaS Churn: How Payment Data Predicts Customer Retention
Results Observed with Our Clients
| Indicator | Average result |
|---|---|
| Manual collections tasks | -80% |
| Cash flow | +40% |
| DSO | -37% |
| Failed payments recovered | 70-85% within 7 days |
Frequently Asked Questions About Chargebee Collections
How do I automate reminders for failed Chargebee payments?
By connecting Cleavr to Chargebee, every payment failure automatically triggers a multichannel reminder sequence (email, SMS, AI call or WhatsApp) without your team’s involvement.
Does Cleavr handle reminders for subscriptions in trial or grace period?
Yes. Cleavr can be configured to adapt the tone and timing of reminders based on subscription status in Chargebee.
Does the integration work with both annual and monthly plans?
Yes, Cleavr synchronises all Chargebee invoice types regardless of billing cycle.
How does Cleavr handle clients who have updated their payment method?
Cleavr detects the update and automatically ends the reminder sequence for that client.
How long does it take to connect Chargebee to Cleavr?
Under a day. Our team supports the setup.
Ready to Recover Cash Lost in Your Chargebee Subscriptions?
The Cleavr x Chargebee integration turns your payment failures into recovery opportunities, and reduces involuntary churn from the first weeks.
Discover the Chargebee x Cleavr integration and get started now.